Last Updated: August 13, 2025

At Aspire Legacy Builder ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website

• Subscribe to our newsletter

• Request information

• Contact us

• Schedule appointments

This information may include:

• Name

• Email address

• Phone number

• Mailing address

• Other personal information you choose to provide

How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries

• Process your requests

• Send periodic emails

• Improve our website and services

• Contact you about our services

• Comply with legal requirements

Information Security

We implement reasonable security measures to protect your personal information. However, no data transmission over the Internet or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings.

Email Communications

If you wish to stop receiving our emails, you can opt out by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

SMS Communications and Consent

SMS Opt-In Consent

By providing your mobile phone number and opting in to receive SMS messages from Aspire Legacy Builder, you expressly consent to receive text messages from us. This consent is not required as a condition of purchasing any goods or services.

Types of SMS Messages

You may receive the following types of SMS messages:

• Appointment reminders and confirmations

• Policy updates and important notifications

• Educational content about insurance and financial planning

• Promotional offers and marketing messages (if opted in)

• Service-related communications

• Follow-up messages regarding your inquiries

Message Frequency

Message frequency varies based on your preferences and activity. You may receive up to 4 messages per month for promotional content, and additional messages for appointment reminders and important service notifications.

SMS Privacy and Security

• SMS messages are not encrypted and may be less secure than other communication methods

• Messages may contain sensitive information about your insurance needs or appointments

• Standard messaging and data rates from your mobile carrier may apply

• We do not charge for SMS messages, but your carrier may

• SMS messages may be stored on your device and accessible to others with phone access

Opting Out of SMS Messages

You can stop receiving SMS messages at any time by:

• Texting STOP to any message you receive from us

• Texting UNSUBSCRIBE to opt out

• Contacting us directly at (916) 891-6322 or [email protected]

• Updating your communication preferences through our website

SMS Help and Support

For help with SMS messages, text HELP to any message or contact us directly:

• Phone: (916) 891-6322

• Email: [email protected]

Supported Carriers

Our SMS service is compatible with all major carriers including Verizon, AT&T, T-Mobile, Sprint, and other participating carriers. If you experience issues receiving messages, please contact your carrier or reach out to us directly.

Age Restrictions

You must be 18 years or older to opt in to receive SMS messages from Aspire Legacy Builder.

Updates to SMS Terms

We may update these SMS communication terms at any time. Continued participation after changes constitutes acceptance of new terms. We will notify you of material changes via SMS or email.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect information from children under 13.

Complaint Handling and Privacy

Collection of Complaint Information

When you submit a complaint to Aspire Legacy Builder, we may collect:

• Your name and contact information (including phone numbers for SMS communication)

• Details of your complaint or concern

• Supporting documentation you provide

• Records of our communications regarding your complaint (including SMS messages, emails, and phone calls)

• Any relevant policy or transaction information

• Resolution details and outcomes

• SMS message logs and timestamps

Use of Complaint Information

We use complaint information to:

• Investigate and resolve your specific concerns

• Communicate with you via phone, email, or SMS about your complaint

• Improve our services and processes

• Meet regulatory reporting requirements

• Maintain compliance with insurance industry standards

• Provide documentation for regulatory audits

• Prevent similar issues from occurring

Sharing of Complaint Information

We may share your complaint information with:

• Insurance carriers involved in your case

• Regulatory bodies (California Department of Insurance) when required

• Legal counsel when necessary for resolution

• Third-party service providers who assist in complaint resolution

• Law enforcement if required by law

We will not share your complaint information for marketing purposes or with unauthorized parties.

SMS Communication for Complaints

SMS Consent and Privacy

• By providing your mobile phone number, you consent to receive SMS messages regarding your complaint

• SMS messages may contain sensitive information about your complaint or personal details

• SMS communications are not encrypted and may be less secure than other communication methods

• You may request to communicate via alternative methods if you prefer

• Standard messaging and data rates may apply

SMS Security Considerations

• SMS messages may be stored on your mobile device and could be accessible to others with access to your phone

• We recommend reviewing and deleting complaint-related SMS messages after resolution

• If your phone is lost or stolen, please notify us immediately

• We cannot guarantee the security of SMS communications once delivered to your device

Opting Out of SMS Communications

You may opt out of SMS communications at any time by:

• Replying "STOP" to any SMS message

• Contacting us directly to request alternative communication methods

• Updating your communication preferences in writing

Retention of Complaint Records

Complaint records are retained for:

• Minimum of 5 years as required by California insurance regulations

• Longer periods if required by specific insurance carriers

• Until all related legal or regulatory matters are resolved

• As required by applicable federal or state law

Security of Complaint Information

We protect complaint information through:

• Secure filing systems (physical and digital)

• Limited access to authorized personnel only

• Encryption of digital complaint records (note: SMS messages are not encrypted)

• Secure SMS platform providers with business associate agreements

• Regular security reviews and updates

• Confidentiality agreements with staff and service providers

• Limited retention of SMS message logs to only what's necessary for complaint resolution

Your Rights Regarding Complaint Information

You have the right to:

• Request copies of your complaint file (including SMS communication logs)

• Correct inaccurate information in your complaint record

• Request updates on the status of your complaint

• Choose your preferred method of communication (phone, email, SMS, or mail)

• Opt out of SMS communications at any time

• Withdraw your complaint at any time

• File complaints with regulatory authorities

• Request that complaint information not be shared beyond what's legally required

Confidentiality

We treat all complaints with strict confidentiality and will only disclose information:

• To the extent necessary to investigate and resolve the complaint

• As required by law or regulation

• With your explicit written consent

• To protect our legal rights or the rights of others

Anonymous Complaints

If you submit an anonymous complaint:

• We will investigate to the extent possible without additional information

• We cannot provide updates on resolution

• Some regulatory reporting may still be required

• We cannot guarantee complete investigation without contact information

Third-Party Complaints

If someone files a complaint on your behalf:

• We may require written authorization to discuss the matter

• The authorized representative will receive communications

• You maintain the right to participate directly in the resolution

• Privacy protections extend to authorized representatives

Contact for Complaint Privacy Issues

If you have questions about how we handle complaint information or wish to exercise your privacy rights regarding a complaint, contact:

Aspire Legacy Builder

Elk Grove, CA 95758

California License #4113126

[email protected]

1 (916) 891-6322

Regulatory Reporting

Please note that certain complaints may be required to be reported to:

• California Department of Insurance

• Insurance company compliance departments

• Other regulatory bodies as required by law

Such reporting is done in accordance with applicable privacy laws and regulations.

Updates to Complaint Privacy Practices

We may update our complaint handling privacy practices. Any changes will be reflected in this section of our Privacy Policy with an updated effective date.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the website.

California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA).

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Aspire Legacy Builder

Elk Grove, CA 95758

California License #4113126

[email protected]

1 (916) 891-6322

By using our website, you agree to this Privacy Policy.